15 Year Parts / Labour / Service Guarantee
15 YEAR PARTS LABOUR AND FREE ANNUAL SERVICING ON ALL SINGER SEWING MACHINES
Please note that SM/Showroom/Demo/Ex-Demo are ex-display Showroom models and may have been used/demonstrated on and may show slight cosmetic marks. Full guarantee is provided which is the same as a new machine unless otherwise stated.
This guarantee does not cover Singer domestic machines for any business venture, large or small as we can only guarantee machines for domestic use.
Guarantees from the Manufacturers
Our Machines are brand new and have a full manufacturer’s warranty. Registration may be required.
Manufacturers warranty is 2 years.
Our 15 Year Guarantee
This guarantee covers you for parts and labour for 15 years on Singer machines. When purchasing a selected new machine from this website you're safe in the knowledge that you can buy with peace of mind.
We have been established since 1903 so please don't be sceptical when it comes to our long warranty offers.
We will service any Singer sewing machine one per year free of charge whilst covered under the 15 year guarantee (carrier charges apply).
Please note that the cost of collection is to be bourne by the customer only after the first 6 months have passed.
For the cost of £10 each way, we collect, service and redeliver your machine to you. This charge is only after the first 6 months.
A full service will only cost you the price of collection and delivery!
What's covered? Bone-fide faults. As per the manufacturers Guarantee.
What's not covered? This guarantee excludes willful damage, misuse, overuse or repairs made necessary by commercial use. "Consumable items" such as belts, bulbs, bobbin cases and needles etc as stated on the manufacturers guarantee document are not covered under guarnatee and are chargable when replaced.
All our new sewing machines undergo a factory inspection and are tested for your assurance, so you can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box.
If for some reason your new machine is found to be in need of attention due to problems caused through faulty components and/or poor workmanship for a period of 6 months we will sanction our "no carriage cost" back to base, repair and return of your machine within the UK.
Please contact our service department to arrange any repair or service.
VERY IMPORTANT NOTICE
YOU MUST RETAIN ALL THE ORIGINAL PACKAGING IF YOU WISH FOR YOUR MACHINE TO BE COLLECTED BY OUR COURIERS AND/OR SENT BACK TO YOU.
Please retain the original packing materials - just in case your machine has to be returned to us. We understand this is not always possible, however we cannot courier machines that are not in their original packaging. We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging when being sent to us. We are unable to arrange carraige for machines without full originial packaging - this includes the internal polystrene.
This does not affect your statutory consumer rights. The 15 year extended guarnanatee only applies to machines purchased for use in the UK. Carriage can only be arranged for UK mainland addresses.
Customers purchasing a Sewing Machine can email or phone our helpline for advice if they cannot find a solution to their issue within the instruction manual
Industrial machines are covered for 1 year on a return to base basis.
Ironing presses & accessories are covered by their standard manufacturer guarantees - generally 2 years.